Privacy Policy

This Privacy Policy explains how Leads24 ("we", "us", "our"), a service operated by Rivavya Create & Trade LLP, collects, uses, stores, and protects information when you visit leads24.biz or engage our lead generation and customer acquisition services.

1. Who we are

Leads24 is a verified lead generation and customer acquisition platform based in Nadiad, Gujarat, India, operated by Rivavya Create & Trade LLP. For data-protection purposes, Rivavya Create & Trade LLP is the entity responsible for information collected through this website.

2. Information we collect

Information you provide

• Contact details — name, phone number, email address, and company/business name when you submit an enquiry, request a consultation, or message us on WhatsApp.
• Business information — industry, location, target audience, budget range, and campaign requirements you share with us.
• Communications — the content of messages, emails, and call notes exchanged with our team.

Information collected automatically

• Usage and device data — IP address, browser type, device information, pages viewed, and time spent, collected through cookies and analytics tools.
• Analytics — we use Google Tag Manager and Google Analytics to understand how visitors use the site. These tools may set cookies; see "Cookies" below.

3. How we use your information

• To respond to your enquiries and provide consultations.
• To design, deliver, and manage lead generation and customer acquisition campaigns.
• To send service updates, reports, and relevant communications you have requested.
• To improve our website, services, and customer experience.
• To comply with legal, regulatory, and contractual obligations.

4. Legal basis & consent

We process your personal data on the basis of your consent (given when you submit an enquiry or accept communications), to perform a contract with you, and to meet our legitimate business interests and legal obligations. Where we rely on consent, you may withdraw it at any time by contacting us.

5. Cookies & tracking

We use cookies and similar technologies for site functionality and analytics. You can control or disable cookies through your browser settings; disabling some cookies may affect site functionality. Analytics cookies help us measure traffic and improve the site and are not used to identify you personally.

6. Sharing & disclosure

We do not sell your personal information. We may share it only with:

• Service providers who help us operate (e.g. hosting, analytics, communication, and advertising platforms), bound to use it only for the services they provide to us.
• Legal authorities where required by applicable law, court order, or to protect our rights.

7. Data retention

We retain personal data only as long as necessary for the purposes set out above, to maintain our business records, and to comply with legal obligations. When data is no longer required, we securely delete or anonymise it.

8. Your rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent to processing or marketing communications.
• Raise a grievance regarding the handling of your data.

To exercise any of these rights, contact us using the details below.

9. Data security

We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to safeguard your data and review our practices regularly.

10. Children's privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of the site after changes indicates acceptance of the updated policy.